I just watched another customer at the oil change place have a conversation with his oil change guy where the conversation went very personal to include the oil change guy telling the customer that he’s in the process of rebuilding his credit from a score of 460.
The oil change ended with a lengthy prayer led by the customer where requests were made for continued success in rebuilding credit, career progression, safety in both personal and professional endeavors and a fulfilling family life.
In comparison, I suck as a consumer of oil change, as our conversation consisted of me telling the guy not to sell me anything beyond oil because that will be a waste of his time and parting ways with an obligatory “take ‘er easy and don’t let your meat loaf.”